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Return Policy

We want you to be completely satisfied with your order and pleased with all aspects of your experience with Reel Point. If you want to return an item for any reason, we will gladly exchange or give you credit for any item that is in like-new condition and unworn.

Reel Point accepts returns up to 45 days from date of purchase. However, Reel Point will not accept or provide any refund for any item that shows signs of use or wear, moreover the item hang tag may not have been removed. All merchandise returned for credit must be in the same condition it was when shipped. It is helpful and will make the return process more efficient if you return your merchandise in the original packaging and box along with the packing slip.

Please allow 10 -12 business days for us to receive and process your return or exchange. At that time, your credit card will be credited the appropriate amount upon processing of the returned item(s) or you item will be exchanged for another item of equal value as directed by you.

Please address your returns to us at:

Reel Point, LLC

131 White Street

Southampton, NY 11968

This address can only be used to return items purchased at reel-point.com. Items purchased elsewhere must be returned to the location of purchase.

Reel Point is not responsible for shipping on any returns and is not responsible for items damaged or lost in transit. We suggest that all return packages are insured and tracked for your protection, as only merchandise actually received by Reel Point can be processed and credited.

Manufacturer's Error : We do our best, but if somehow your order is defective or the item sent is incorrect, we will send you a new item and we will credit you for reasonable shipping costs.

All Other Exchanges : If you are exchanging an item for something different than what was ordered, please indicate your preferred item with your return and please note that additional shipping charges will be applied.

All special order merchandise is final sale.

Shipping & Handling

Online retail purchases of available items will be shipped within 2 business days of the order processing date via FedEx, UPS or USPS, as presented during the checkout process. Shipping and handling charges are based on the weight of the order, method of delivery and destination.

Additional charges may apply for domestic shipments that are outside of the continental United States (i.e. Alaska, Hawaii, Puerto Rico, Guam et al). Orders placed on Friday, Saturday or Sunday will not be processed until the following business day. All orders are shipped from our New York warehouse and delivery time depends on the number of items ordered, available inventory, method of delivery and destination. If rush delivery is desired, please email us at info@reel-point.com and we will do our best to accommodate your request.

International shipping fees vary by country and may be subject to brokerage fees, duties, taxes and other charges. For inquiries about international orders please email us at info@reel-point.com

If you have any questions or require any additional information regarding the above special circumstances and services, please email us at info@reel-point.com

Contact Us

Please write to us at:

Reel Point, LLC

131 White Street

Southampton, NY 11968

Please call us at:

631-353-3118

Please fax us at:

631-353-3117

Please email us at:

info@reel-point.com

Website Transactions

We reserve the right to refuse any order placed with us. We reserve the right, in our sole and absolute discretion, to limit or cancel quantities purchased per person, per household or per order for any reason whatsoever. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Website Content

Unless otherwise noted, this website, and all materials on this website, including, without limitation, text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled and/or licensed by Reel Point, LLC.

This website and its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on this website are for personal use only. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents of this website.

Website Errors, Inaccuracies, and Omissions

Occasionally there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice (including after you have submitted your order).

Website Color Displays

We endeavor to display as accurately as possible the colors of our merchandise that appear at this website. However, computer monitors and display settings can vary from monitor to monitor and, therefore, we cannot guarantee that your monitor (on a computer, pc, lap top, smart phone, digital note pad or any other devise) will provide an accurate depiction of color. No representation pertaining to color is made.

Links to Other websites and Services

This website may contain links to other websites that are not under the control of Reel Point, LLC. Reel Point has no responsibility for the linked websites nor does linking constitute an endorsement of any linked website. Links are provided solely for the convenience and information of this website's users.

Privacy

Reel Point respects your privacy and pledges to maintain your trust. All personal information is kept confidential and protected. We will not sell or disclose any information that identifies you to an unrelated third party without your prior approval. When you place an order with Reel Point, your personal and credit card information is stored securely.

Reel Point does not track the usage patterns of individual users at any time. Reel Point will never collect personal information without your knowledge or consent. Any personal information that is collected is done so when you fill out the registration or shopping order forms.

Reel Point does not sell products to children online. If you are under 18, you may purchase Reel Point products online only with involvement of a parent or guardian.

Reel Point may modify this website, including without limitation this privacy policy, at any time and in any respect without prior notice and such modifications shall be effective as soon as same is posted. Accordingly, you agree to review the policy periodically and the continued use of this website shall be deemed to be your acceptance of policies as they may change from time to time.

Copyright 2014 Reel Point, LLC

 

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